autorek

High Volumes Retail Collections Operations Must Deliver Efficient Services at Low Cost

Telecoms and utilities businesses are often characterised by complex finance and operational systems which need to be - and be seen to be - fully auditable and reconcilable. Often handling enormous volumes of client and financial data, reconciliations, cash and top-up voucher management processes need to be truly industrial strength.

The complex retail market, where high volumes of recurring transactions come from a retail client base which has become accustomed to moving from supplier to supplier to ensure that they exploit the best deals in the market requires robust data management and reconciliations to support a fast moving collections operation. Failure to adequately resource this with the correct people, processes and technology can be extremely costly with rejected direct debits or bounced payments being a very direct and painful expense.

Why AutoRek?

AutoRek is a purpose built reconciliations tool which lowers the operational cost and risk of managing multiple high volume collections accounts as well as manage complex data exchanges from line of business and billing systems to general ledger accounts. From cash to inventory management and debtors to commissions payable to the lifeblood of new business (sales outlets and agents), AutoRek typically reduces manpower in these processes by 75% freeing the teams to get on with the important business of running the business and serving the customer.

Retail operations such as these subscription businesses need well defined control mechanisms for trend identification and remediation. Often the business infrastructure is designed to handle huge volumes of transactions “straight-through” but when transactions fall over, what capacity is there for the identification of the failure, its cause, the correction required and the status of the corrective action?

As well as operational reconciliations there are hidden reconciliation processes that need to be well controlled such as Revenue Assurance. Industry suppliers will cross charge each other and the recognition of the charges as valid and ensuring that the charges have been billed onwards to a client are absolutely vital to ensure profitability. AutoRek matching minutes supplied to the telco and recharged to the client base is enormously important and is a regulatory requirement.

Find Out More

Cost reduction and an improvement in control and service? Why not call us for a free consultation and put us to the test? To find out more please Contact Us with your enquiry.