Challenger banks have revolutionised the consumer finance landscape, however, a focus on robust operations has not been at the forefront for many of these organisations. Rapid growth has necessitated investment in the front-end customer acquisition, sometimes at the expense of provisioning middle and back office operations.
Now organisations’ operational resilience is currently being examined like never before, as key members of staff are working remotely and businesses face uncertainty and regulatory pressures. The need to access and control data in real time has increased and reporting accurately has become more critical than ever.
This paper looks at some of the key factors that define operational resilience within banking firms, how operational strategy can ensure strong business continuity throughout periods of disruption and how firms can achieve this continuity through automation.
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