Whether you’re a new customer or thinking about partnering with us, this page contains everything you need to know about your customer success journey at AutoRek
Customer success at AutoRek
You get a trusted business partner at every stage of your journey – from implementation, through to go-live, adoption and support.
Whether you use the solution every day or made the initial investment decision, we ensure you get the most out of your tool and our services.
You, the customer, are at the heart of our business. You’ll have your own dedicated Customer Success Manager (CSM) and gain access to a number of tools, training sessions and webinars to drive long-term ROI on your solution.
Onboarding and implementation
Your CSM will work alongside our delivery and consulting teams as we implement your solution.
We ensure they have a solid understanding of your solution configuration for a smooth transition to go-live.
Operational service reviews
Regular engagement with your users and operational teams to ensure optimal solution performance.
Quarter business reviews
A chance for executive sponsors and solution owners to benchmark the ROI of your AutoRek solution, with a focus on aligning strategic roadmaps for the upcoming year.
A series of events specifically for AutoRek users, providing valuable insights on how to make use of all the existing and new functionalities of our solutions.
AutoRek Customer Conference
An annual event for all stakeholders to come together for networking, leadership engagement and industry-focused knowledge sessions.
Change advisory board
Gives your leadership team the opportunity to engage with AutoRek’s product specialists. You’ll learn more about our product roadmap and influence the future development of solution features.