Customer Success

AutoRek is committed to ensuring that every client is a success and we are dedicated to providing them with the tools, expertise and advice needed to succeed. We have teams of experts and valuable initiatives in place to meet all of our clients’ goals.

Specialist teams

Customer Success team

The AutoRek Customer Success team is on board to provide you with a first-class level of customer service. We understand that no two challenges are the same and understanding yours is essential to ensuring success. No matter the objective, our Customer Success team is dedicated to building strong, long-lasting relationships with you.

We believe success reaches far beyond implementation. So we are with you every step of the way to provide training, networking events, and supporting documentation, as well as handling your calls and queries efficiently.

Client Services team

We strive to deliver the best experience of AutoRek from end-to-end, especially when you need support. We understand the critical nature our application plays in your organisation and how important it is for you to have direct access to a highly skilled team. That’s why our friendly Client Services team is on hand 24/7.

As well as being technical experts in the AutoRek platform, our team takes the time to understand the specifics of your solution before the initial go-live to minimise any challenges you may face.

Our dedicated team are on hand to provide:
  • Solutions to issues
  • Health checks on your environment
  • Disaster recovery tests
  • Releasing upgrades
  • An understanding of your unique solution
  • Any knowledge base articles specific to your solution

AutoRek User Portal

The AutoRek User Portal is a secure portal, which users can access anytime – and from anywhere.

It provides users with real-time updates on the state of their current support cases. And it includes a knowledge base for FAQs, AutoRek resources, and training courses.

The key benefits of the User Portal include:
  • Improved customer service
  • Client engagement
  • Instant access to information
  • Increased flexibility

Training opportunities

AutoRek provides virtual, in-person and recorded tailor-made training specific for each client and type of user. This helps users ensure they have the knowledge on how to use the tool to achieve maximum effectiveness.

We also offer the AutoRek Virtual Classroom, which is a series of online events that train clients on specific product features and provide tips on how to get the most from the solution they’re using.

Events

Our annual User Group and regional networking events allow our clients to network with other users, learn about our product innovations and continue to build strong relationships with the AutoRek team.

They also provide a platform that enables you to collaborate and find solutions for any industry challenges facing you and your organisation.